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Returns and Refunds Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

To return an item for a refund or replacement: 1. Find the item in your My Account Dashboard and select Return Product Form from the Product Orders menu.

  1. State the reason for the return. Depending on BES return preferences, we may put you in touch directly with tech support for hassle-free returns.  If a shipping label isn’t available for the item, we ask you to contact BES about alternative shipping arrangements. The BES may also provide you their own shipping label.
  2. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to ChipsXP dba BES. You must return the item within 5 business days of requesting the return. It’s a good practice to include tracking information when returning an item.
  3. BES refunds you within 6 business days of receiving the returned item. If you’re requesting a replacement item and BES uses hassle-free returns, BES ships it to you within 5 business days of the date you request a return.
  4. Include in your package the original Sales Receipt that’s packed in every item shipped. Please include all accessories that was shipped with the item or refunds will not be executed and will be delayed until accessories are received.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are currently subject to a 10% restocking fee, unless there is a manufacturer defect, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Exact item exchanges may be accepted due to reasons such as accessories or there is a manufacturer defect. If your item is in like new condition, you may exchange your item for an exact model and specification replacement. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping, unless there is a manufacturer defect.

Payment Policy

Accepted Methods of Payment: Credit Card (Visa, Master Card, American Express, Discover), Paypal, Amazon Payment, and Check/Money Order. If checks/orders are not received within 7 days, item will be relisted for sale.

Mailing Address For Check/Money Order:

ChipsXP

Sale #

2115 57th Ave. N.

St. Petersburg, FL 33714

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Shipping Policy

Turnaround: All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

FedEx

Order Tracking

A shipping tracking number wil be provided by the shipping carrier, we will update your order with the tracking information. Please note that most orders using 1st Class USPS mail will have a tracking number and will be updated on your order.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

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